Hi, I’m Dessy Chongarova 👋

I’m a Design Researcher with experience in both the public and private sectors. I help multidisciplinary teams stay close to the people they serve and make evidence-based decisions. I do that by delivering actionable insights and facilitating collaboration. See examples of my past work below or connect with me on LinkedIn.

Reimagining banking subscriptions

I ran a mixed methods research programme (user interviews, surveys, concept testing) that informed a new subscriptions offering for Monzo bank’s 9 million customers.

Humanising business communication

I led a rolling research programme providing rapid insights to 5 product teams at Workplace – Meta’s business communication platform that helps connect more than 7 million employees, at hundreds of companies.

Transforming retirement and financial wellbeing

At Smart, a fintech building a pensions platform, I led a team of 5 User Researchers and oversaw strategic research studies across the UK, Australia, and the US.

Designing human-centred public services

Through FutureGov (now TPXimpact) I worked with clients such as Hackney Council, GDS, Essex and Suffolk County Councils and helped research, prototype and test ideas for better public services.

Explore working together 🙌

Do you have a project in mind that I might be able to help? Reach out on LinkedIn or find a slot in my diary for a quick chat.