Hi, I’m Dessy Chongarova 👋
UX Researcher and Design Consultant
I help product teams design with empathy for their users and make evidence-based decisions that drive business impact. I do this through qualitative and quantitative research and by facilitating a collaborative, creative environment.
ADHD Works certified coach
I offer one-to-one coaching to neurodivergent people in tech and creative fields. In a structured, non-judgemental space for reflection, I help you untangle overwhelm and shape ways of working that feel true to you.
Reimagining banking subscriptions
I ran a mixed methods research programme (user interviews, surveys, concept testing) that informed a new subscriptions offering for Monzo bank’s 9 million customers.
Envisioning the future of work
I led a rolling research programme providing rapid insights to 5 product teams at Workplace – Meta’s business communication platform that helps connect more than 7 million employees, at hundreds of companies.
Transforming retirement and financial wellbeing
At Smart, a fintech building a pensions platform, I led a team of 5 User Researchers and oversaw strategic research studies across the UK, Australia, and the United States.
Designing human-centred public services
Through FutureGov (now TPXimpact) I worked with clients such as Hackney Council, GDS, Essex and Suffolk County Councils and helped research, prototype and test ideas for better public services.
Explore working together
Do you have a question or a project in mind? Reach out on LinkedIn or find a slot in my diary for a quick chat.